How to Meet the Hotel Accommodation Needs of Urban Travelers?

Mini Shampoo And Conditioner

Personalization is a hot topic in the hospitality industry today, and professionals around the world agree that personalization is no longer a perk; it is an imperative. As a result, hoteliers need to fine-tune their customer experience strategies to ensure a memorable and customized hotel experience for their guests.

In its report, Hotels 2020: The Personalization Paradox, IBM highlights the benefits of personalization in the hospitality industry, concluding, "A better understanding of customer needs and preferences - or guest intimacy - can enable personalized service delivery, which will help improve customer satisfaction, reduce service costs and increase guest loyalty. Ultimately, personalization can facilitate the development of professional services - delivered according to current preferences - for which guests are willing to pay a premium."

However, delivering a personalized experience is no easy task. You need to know your guests-what they want and what they want. The next hotel amenities supplier will provide an overview of what urban travelers really want.

City travelers

Who they are.

City travelers spend less than five days searching for accommodations, mostly on weekends. These travelers usually travel with a partner, family, or friends, i.e. they rarely travel alone. Their main travel interests are sightseeing, shopping and experiencing local culture, of which trying new food and drinks is an important part.

Where they like to stay.

City travelers prefer to stay near the city center/downtown, either in an independent boutique hotel or a chain hotel, depending on the budget. However, sometimes they may prefer the outskirts of the city, especially if the city they are visiting is packed with tourists during that season.

What amenities do they want?

City travelers must have access to free breakfast and Wi-Fi, followed by a pool. Then there are hotel amenities that are easy to carry.

Available in bulk travel sizes, packed in disposable eco-friendly wrappers and containers. These cost-effective and convenient amenities are perfect for gyms, vacation rentals, guest rooms, and other venues that don't require such elegance and sophistication.

These best-in-class hotel toiletries kits contain everything you and your guests need to stay fresh and comfortable during your stay. A set includes a shaving kit, toothbrush, toothpaste, makeup remover pads, mini shampoo and conditioner, cotton swabs, shower cap, nail file, and needle and thread kit. Each item in the kit is guaranteed to be useful and convenient.

Other products you can use to provide city travelers with a memorable guest experience are.

City travelers love recommendations because they like to visit the main attractions of their destination. Make sure they are provided with maps that point out all the major attractions and dining venues or bars around the hotel and in the city.

Work with local guides and other group activities. You can also advertise special offers and packages at the hotel reception.

Finally, a receptionist who knows the city well should be on standby in case guests have any questions about the destination or available transportation.

Contact us or request a quote to find out how our hotel amenities can facilitate your stay.