How Can Hotels Improve Guest Satisfaction?

In the hotel industry, there is a lot of talk about how to improve guest satisfaction. However, few people believe that cleanliness ranks first among the many factors that affect hotel guest satisfaction. In fact, whether a hotel is clean and tidy is more than just whether there is dust on the furniture and litter on the floor of that hotel, there are more factors that can affect the guest's perception of the hotel's tidiness.

1. The smell of the hotel rooms 

It should be said that the smell of the rooms is the primary indicator of the cleanliness of the hotel. The room is allowed to have a musty smell and not a distinct perfume smell. Residents generally prefer the lemon scent of the guest room bathroom, while the bedroom should have a mixture of scents. Strong smelling, pungent air fresheners tend to cause nausea and other reactions in guests. Therefore, they must be used with caution. Frequent window openings will also keep the air in the guest room fresh.

Hotel Disposable Slippers

2. The hotel amenities are well equipped.

Guests staying at the hotel will require reasonable use of the facilities and equipment in the hotel rooms. In particular, work areas in guest rooms with good lighting and desks with easy access to telephone ports, data ports, and power jacks are particularly important for business travelers. In addition, clean disposable towels,  hotel slippers, toiletries, hotel soap bars, razors, etc are all essential.

3. Traces of previous guests' stay in the hotel.

The presence of traces of previous guests in a hotel room should be one of the most important factors in a guest's knowledge of the hotel's cleanliness. Guests staying at a hotel definitely do not want to see anything in their room that reminds them of the person who stayed there. Generally speaking, the most disgusting traces of hotel guests include bathroom basins, bathtubs, hair left on the bathroom floor, messy room delivery trays in the aisles, dirty carpets and bed linen, drawers where guests forgot to take their personal belongings, etc.

Hotel Toiletries Sets

4. The hotel staff's attitude and work efficiency 

The overall service attitude of the hotel staff, especially the guest room department, engineering department, and restaurant staff, will also affect the hotel guests' perception of the hotel's cleanliness. Generally speaking, as long as guests see the hotel staff constantly cleaning the public areas, they will naturally feel that the hotel is clean. The cleanliness of the staff is also important. Clean, well-dressed staff help to improve guests' perception of the overall cleanliness of the hotel.

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